SInce the Pandemic, the Saudi authorities stopped the sale of Zamzam and would not allow any to be brought back, however recently many of our group travellers have been allowed to carry 1 x 5ltr Zamzam which has to be purchased at the Airport only on return. There have also been instances where they have refused individual passengers (private packages) from taking Zamzam. The decision is solely down to the authorities and we have no say over this. We again hope and pray that we are allowed to bring back Zamzam and the authorties have completely eased their regulations by the time you travel.

One may travel on their own or in a group of any number of people– the only requirement is that all your accommodation and visa must be arranged before applying for a Visa.

Kindly adhere to our terms and conditions for our cancellation policy. This can be found by clicking here.

No, this is no longer possible as payment for your package is sent to the Ministry of Hajj or suppliers prior to visa authorisation application and the visa is issued according to the programme.

If the child requires a bed or a seat in the transportation then full adult charge is considered, else if 2 young children share one bed they pay 50% of the adult rate plus a service charge. If no bed/seat are required then they pay just the service/visa charge. Airlines typically charge 65-70% of the adult fare for children plus taxes and 10% for infants.

For Umrah Visa’s an absolute minimum of 21 days must be given to allow for visa authorisation, visa processing and the necessary accommodation, flight reservations and confirmations.

For Tourism Visa’s a minimum of 3 days must be given, although a Visa can be processed upon express request but will incur an extra admin charge.

Any Visas that are rejected by the Saudi Government are not the responsibility of The Hajj Company. Any extra costs incurred must be paid by the individual.

In case of a problem with the accommodation/transportation-booked, we will issue you with an emergency contact numbers that you should contact in the first instance. Otherwise you may contact us by phone or email here in UK and we will do our best to resolve your problem ASAP.

You may choose from any hotel from our wide selection of hotels ranging, from 3 star economy to 5 star deluxe hotels – subject to availability.

Please speak to our team and we will advice you further, we get the best hotel deals around so you would definitely be helping yourself by allowing us to draft you a free quote.

We will be in touch with you all in due course via email in order for you all to send us the relevant documentation we require to process and finalise the rest of your booking. Due to the Tourism Visa lasting for a year, we try and apply as late as we possibly can in order to allow you all as much validity as possible before the Visa expires should you wish to perform Umrah again in the near future. This saves you the cost of applying for a new Visa.

Currently Saudi Arabia have waived the requirement for any COVID-19 related vaccinations. Meaning you do not need to prove you have had the vaccine. There is also no need to take any PCR tests. However we are not responsible for any changes made on government guidelines, we hope and pray the situation for Pilgrims entering only gets better. At the moment all of our groups over the last few months have been able to travel with ease.

On the unfortunate instance that a traveller tests positive for COVID-19, any extra costs for Hotels, flight changes are not the responsibility of The Hajj Company. It goes without saying, we will be there to help and support you as much as we can.

Through the Mercy, Will and Blessings of ALLAH ﷻ we have created beautiful relationships with reputable and knowledgeable Scholars and spiritual guides. We have an array of group packages available that include the services of the Scholars. No matter how many times one travels for an Islamic Journey, having a person of knowledge at hand is always a bonus.

We provide logistical team leaders on all group packages to be able to assist you with any issues or queries on the ground related to your booking. We are available for you throughout the tour and at any time, as we all want you to be able to concentrate on what is important, your Ibadah.

It is very important for you to clear any outstanding amount on your invoice/s no later than 30 days prior to departure. Help us help others. We are the first organisation to allow flexible payment plans for Islamic Pilgrimage within our industry. Even though it can leave us with huge bills to pay beforehand from our own pockets, we know that it can benefit a Muslim and in turn be rewarding for us, which is why we do it. We are surprised why other organisations have not taken this method on board as it definitely allows a larger client base, but just goes to show we have always been here to serve you all as humbly as we can in order to ease any burdens we may feel in our graves. We kindly ask you to make Dua’ we remain sincere in what we do towards the Ummah and also ask you to repay our trust in you by completing the payments on time.

There is an option available for a guide during Umrah.

We offer transportation options for all our pilgrims to make there pilgrims journey one of ease and peace.

When we take your booking we will ask you if you would like to include the Ziyarah’s in your package, usually at a low cost and with a tour guide. Ziyarah is included on all of our group packages. At times the Ziyarah’s may be rescheduled or cancelled depending on situations on the ground or through the Saudi Authorities regulations.

You may only get a visa for umrah on a non British passport if:

• You have an “indefinite stay” endorsement on your passport

• You are here to stay with your spouse who is a British National

• You are here on a work permit

• You are here on a student visa

Under the new system there are no restrictions on the number of times that you can apply for an umrah visa as long as the criteria for umrah visa is met.

Under the new Tourism Visa, females can travel without the need of a Mehram.

Earliest hotel check-in time is 2pm, and the latest check-out time is also 2pm. We cannot be held liable for accommodation not being available beyond these times. If a flight is arriving earlier than the check-in time on the day of arrival, we advise that accommodation is also booked for the night prior.

Saudi Arabian government and travel websites have always stated that the Meningitis ACWY vaccination is a requirement to travel, this used to be mandatory when the only way to apply was through the Umrah Visa, since the release of the Tourism Visa this has been eased. Over the last few years not a single passenger has been asked to produce proof of this vaccination, through group or individual packages through us. We always advice to take this for your health and safety but do not force it upon anyone.

Closer to the departure date, anyone that books a group package through us will all receive a customised PDF, unlike anything else on the market. The itinerary is specific to your tour and details your daily schedule as well as beneficial information with regards to Umrah. You will also be invited for a pre Umrah Webinar or seminar which will be arranged closer to the time of travel so that the information remains fresh in your minds. A whatsapp group will be created, adding all participants of the tour only, in order for you all to be updated on the grounds regularly.

if the cancellation is down to yourself for any reason at all then you need to refer to our cancellation policy on our terms and conditions.

We always hope this scenario does not take place for any of our clients. May ALLAH ﷻ bless you all with health and ease in order to be able to perform this beautiful and rewarding Pilgrimage.

In the first instance, you must get in touch with our service provider whilst in Saudi Arabia so that the problem may be resolved immediately, otherwise you may get in touch with us and we will endeavour to investigate and resolve the problem. At last, if nothing works out then the Ministry of Hajj can also investigate your complaint.